Contact Us
Client Portal

Accessibility Statement

Accessibility Statement

Mercy Tax Solutions is committed to ensuring that our website is accessible to all people, including those with disabilities. We believe that everyone deserves equal access to information and services, and we are actively working to improve the accessibility of our website in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our Commitment

We are working to make mercytaxsolutions.com accessible to the widest possible audience, regardless of technology or ability. Our efforts include:

  • Providing text alternatives for non-text content such as images
  • Ensuring our website can be navigated using a keyboard alone
  • Offering an accessibility toolbar that allows users to adjust text size and contrast
  • Using clear and descriptive headings and link text throughout our site
  • Including a skip navigation link so keyboard users can bypass repeated content
  • Ensuring our contact form is usable by assistive technologies

Current Status

We recognize that accessibility is an ongoing process, not a one-time fix. We are continually auditing and improving our website. Some areas of our site are still being updated to meet full WCAG 2.1 AA compliance, and we are committed to completing those improvements.

Known Limitations

While we strive to meet all accessibility standards, some content on our website may not yet fully conform to WCAG 2.1 AA. We are aware of the following areas we are actively improving:

  • Some PDF documents linked from our Resources page may not be fully accessible. We are working to remediate these files.
  • Some link text is being updated to be more descriptive for screen reader users.
  • Social media icon links are being updated to include accessible labels.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any barriers while using mercytaxsolutions.com, or if you need information in an alternative format, please contact us:

We aim to respond to accessibility feedback within 5 business days. We take all reports seriously and will work to address issues as quickly as possible.

Alternative Access

If you are unable to access any content or use any feature on our website due to a disability, please call us at 423-825-8104 and we will be happy to assist you directly by phone or provide information in an alternative format.

Third-Party Content

Our website may contain links to third-party websites and documents, including IRS resources and news articles. We do not control the accessibility of third-party content and cannot guarantee that external sites meet accessibility standards. If you encounter an inaccessible third-party link on our site, please let us know and we will do our best to provide an alternative.

Enforcement

If you are not satisfied with our response to your accessibility concern, you may contact the U.S. Department of Justice ADA Information Line at 1-800-514-0301 (voice) or 1-833-610-1264 (TTY).

This Statement

This accessibility statement was last reviewed and updated on March 21, 2026. We review and update this statement regularly as we continue to improve accessibility across our website.