Free tools and guides
Mercy Tax Solutions Resources
An IRS letter can make everything else stop. Start with the tool or guide that matches where you are today. Everything on this page is free.
First steps
Three places to start
Interactive tool
IRS Notice Roadmap
Find the letter you received and see what it means in plain English.
Plain-language guide
Your Rights as a Taxpayer
You have rights in every dealing with the IRS. The Taxpayer Bill of Rights lists all ten of them.
Guide from The Lion & Shield
Is This the IRS or a Scam?
A call, text, email, or letter can claim to be from the IRS and still be a scam. This guide shows how the IRS contacts people, how to check a notice number, and how to sort a drawer of mail into real and fake.
Guides from The Lion & Shield
Find the guide that fits your situation
I got a letter or a bill.
The IRS took money or might take property.
I am behind on filing or paying.
Free Special Report
"Seven Secrets the IRS Won't Tell You"
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In the news
IRS news
These are recent headlines from the IRS. Each link goes to the full story on IRS.gov.
This list was last updated on October 2, 2026.
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Find Solutions
Do you feel overwhelmed with tax debt in Johnson City, Kingsport, Bristol, or other surrounding communities across East Tennessee? Call Mercy Tax Solutions at 423-430-8515 and don’t delay, call and get help today.